Luskine France SAS ("Luskine", "we", "us") respects your privacy and is committed to protecting the personal data of visitors to luskine.com and users of our products and services. This policy explains what data we collect, why, and what rights you have over it, in accordance with the EU General Data Protection Regulation (GDPR).

1. Who we are

Luskine France SAS
50 Avenue des Champs Élysées, 75008 Paris, France
VAT number: FR38 933 137 325
Contact: contact [at] luskine.com · +33 7 66 26 22 95

2. What data we collect

  • Contact and enquiry data: name, email address, phone number, company/salon name, and message content, submitted via our contact and quotation forms.
  • Booking data: when you book a consultation via Calendly, Calendly processes your name, email, and selected time slot on our behalf.
  • Analytics data: we use Google Analytics 4 to understand how visitors use our site (pages visited, approximate location, device type, referral source). This data is aggregated and does not directly identify you.
  • Customer and order data: if you purchase a device, book, or subscribe to our services, we collect the information necessary to fulfil that order (billing address, delivery address, payment confirmation — we do not store full card details).

3. How we use your data

  • To respond to enquiries and provide quotations
  • To process and fulfil orders, leases, and service subscriptions
  • To provide training, support, and warranty service for purchased devices
  • To send you information you have explicitly requested (newsletter, product updates) — you can unsubscribe at any time
  • To improve our website and services through aggregated analytics
  • To comply with our legal and accounting obligations

4. Third-party processors

We use the following third-party services to operate our website and business, each of which processes limited personal data on our behalf under their own privacy terms:

  • Web3Forms — processes contact form submissions and delivers them to our inbox
  • Google Analytics (GA4) — website usage analytics
  • Calendly — consultation booking and scheduling
  • Advolta Digital GmbH — our digital services partner, who may process data in connection with website hosting, SEO, advertising, and chatbot services delivered on our behalf

5. Data retention

We retain enquiry and customer data for as long as necessary to fulfil the purpose it was collected for, and afterward as required by French commercial and tax law (typically up to 10 years for invoicing records). Analytics data is retained per Google Analytics' default retention settings.

6. Your rights

Under GDPR, you have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at contact [at] luskine.com. You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe your data has been mishandled.

7. Cookies

Our site uses cookies for essential functionality and for Google Analytics. You can control or disable cookies through your browser settings at any time; disabling analytics cookies does not affect your ability to use the site.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact

Questions about this policy or your data can be sent to contact [at] luskine.com or by post to Luskine France SAS, 50 Avenue des Champs Élysées, 75008 Paris, France.